If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?

To reply, scroll to the reply box at the bottom of the page. Type your message or attach any supporting files. Click Send or Reply to continue the conversation with our support team. Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones. This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently.

Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them. Set the inactivity period and your response time Review the information and make your confirmation.

In the event of a disputed order during the update period and you need to retrieve essential information (payment proof, chat history), please raise a dispute and get help from our customer support team (no-reply@okx.com).

Contact OKX Customer Support directly if you're unsure Don't reply to the suspicious email or use the contact information inside it. Always use the official support channels listed on the OKX website. Never send funds or share sensitive information If an email asks you to transfer funds, provide your password, private key, or seed phrase — it's a scam. Report and delete suspicious emails Mark the email as spam or phishing, then delete it to prevent accidental clicks.

If you have any questions, please contact customer support or send an email to no-reply@okx.com.

Therefore, please reply to the email to directly consult our team. One of our specialists will reach out to you promptly. We appreciate your patience. 8. Which transactions and functions will be restricted when I'm under risk control? During risk control, your account will be restricted from selling crypto, withdrawals, and some spot and contract transactions. However, you may still carry out BTC and ETH spot, and contract transactions.

If you still haven't gotten a reply, you can get help from customer support by raising a dispute. Here's how you can get help: Select the order you want to follow up with Select Need Help? Select the issue you are facing Follow the instructions on-screen to upload payment proof so that our customer support can review and process your disputeWhat happens if I accidentally release crypto without receiving the payment? We're sorry to hear that!

Note: both email reply and in-app submission are valid. If you've submitted all the required information but haven't heard back, check your Ticket Center or email inbox for status updates. Once our team has assessed your submission, we will update your case via the ticket centre. Review timelines vary depending on the verification required.

If any of the following violations are found, action will be taken based on the severity: Adding unrelated cashtags or hashtags, or tagging unrelated accounts to increase exposure Incentivizing other users with "reward for follow", "follow for follow" or "like for like" offers Faking performance screenshots or exaggerating trading results to attract attention Spamming the replies section of other users with off-topic comments (e.g.

When questioned, the scammer only replied, "Wait." As a new user, the victim expressed confusion about how the gift was sent directly to the scammer's wallet, as he had no intention of transferring any funds. Fake bonus events The user reported being scammed via a fraudulent interaction on Facebook. The scammer promised a reward in exchange for entering a gift code. Trusting the offer, the user entered the code, only to discover their account balance of 208U was drained.

(“OKX Brazil”) a company duly organized and existing under the laws of Brazil with its registered office at Avenida Brigadeiro Faria Lima, n. 4055, floor 4, room 113, Itaim Bibi, in the city and Estate of São Paulo, Zip Code 04538-133, Brazil, enrolled with the CNPJ/MF under nr. 50.459.025/0001-26 [and with a contact email address no-reply@okx.com]. OKX Australia and OKX Brazil are collectively referred to herein as “OKX.”