KYB, short for "Know Your Business," is the process of verifying the identities of our institutional customers and any associated individuals with ownership or control, as well as understanding the nature and purpose of your institution’s relationship with OKX.Why does OKX conduct KYB? OKX is required to conduct KYB in accordance with financial crime regulations.

As AA Smart Account is just newly launched, not all on-chain DApps may support it. This can result in errors when interacting with them using an AA Smart Account. Below is a list of DApps that currently do not support the AA Smart Account. However, we are actively working with these teams to accelerate their support for the AA Smart Account. We believe that as the AA Smart Account continues to...

Why do you need my residential address? We're required to ask for your residential address in order to verify your identity for our regulatory compliance program. Providing a residential address will also help keep your account secure.5. I'm under the age of 18. Why can't I sign up? Due to local laws and regulations, you must be 18 or older to access our services.6. Why do I need to submit a selfie for identity verification?

In the dynamic landscape of cryptocurrency trading platforms, OKX stands as a trailblazer, continuously pushing the boundaries of innovation to provide users with an unparalleled trading experience that surpasses industry standards. Let's delve deeper into the multifaceted features that distinguish OKX from its counterparts across various crucial functions.Order execution mastery OKX's commitment...

Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...

What happens under the Travel Rule if I don't fill in the originator information for my deposit? Depending on your local law and regulations, your deposit may remain locked until you provide the information required of the person who sent you the fund.5. Why is my deposit under Travel Rule review? OKX will mark transactions for review from time to time. This review process depends on a large variety of factors, based on protecting our users against industry bad actors.

If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.

If you can't log in, switch to other alternatives, see the steps below to know how it's done. Note: security codes can be delivered via SMS, internet-based messaging services for OTP verification.How can I troubleshoot when I don't receive the SMS code? If you’re having trouble receiving verification messages, try the following: Restart your phone: Long device uptime may affect signal reception. Restart your phone and try again.

As a resident of the United Arab Emirates, your OKX experience will be provided by OKX Middle East Fintech FZE, a virtual asset service provider licensed and regulated by Dubai's Virtual Assets Regulatory Authority (VARA).What are the benefits of opening an account with OKX UAE? Digital currency exchange services including fiat services will be provided to you by OKX Middle East Fintech FZE;...

Below are some possible reasons that may lead to your asset being locked:1. Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from...

You don't need to buy up all the copies of an ERC-1155 token. This is an OKX-only feature! Only at our platform can you buy or sell a flexible number of ERC-1155 tokens — and across many platforms! In other words, you've visited the right marketplace if you don't want to buy up all the pieces of the fungible token.7. Why can’t I sell my NFT? / Why does the page show “Unable to estimate network fee” when accepting an offer?

There are several reasons why the app may stop working or crash. Common causes include: Outdated app version Device or operating system incompatibility Too many apps running on your device Network connectivity issues Corrupted app cache or data Temporary server outages Keeping both your device and the app updated can help prevent many of these issues.Why does my OKX app keep crashing? The app may crash if there are compatibility or device performance issues.

We have the minimum deposit amount for each of the tokens. Also, we have a specific rule about minimum deposit amount and the solutions. Reasons: Operational Efficiency: setting a minimum deposit amount reduces the volume of small transactions that can burden the exchange's systems. Smaller transactions may require more resources for processing, affecting overall efficiency. Risk Mitigation:...

Why is token swap needed? Token swap is designed to let users swap their ERC20 token into the mainnet token. Once token swap is completed, the original ERC20 token will be burnt. If I encounter this situation, what should I do?

It explains the feature and what to expect, so you'll know exactly what happens before you enable or disable it.How do I enable Trader Mode for my account? Select your preferred existing account on the account management page. Tap Enable Trader Mode Choose an account to enable trader mode Select Add account at the wallet management page to add accont Select the enable period that you prefer > Enable to complete setting up your Trader mode account.