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OKX House FAQ
To place an order: Browse the available products on the OKX House and once you've confirmed on your desired items, select Add to Cart Once you’re ready to check out, select the cart checkout option and follow the prompts to complete your purchase Note: you’ll need to provide shipping information and payment details. 4. What payment methods are accepted on OKX House? OKX House only accepts cryptocurrency as a payment method.Published on Nov 29, 2024Updated on May 29, 202621How do I submit my proof of address (POA)?
Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution. Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license.Published on Sep 5, 2023Updated on May 29, 20264World Cup VIP Exclusive Gift Set FAQ
Merchandise is available in limited quantities, and each eligible user may claim one set only.Can I claim individual items from the gift box? No. The gift box is distributed as a complete set, claiming individual items or specific components separately is not supported.Can VIP users claim this gift box as a birthday reward? No. This gift box is specific to the campaign and must be claimed during the campaign period.Published on Dec 19, 2025Updated on Jun 4, 2026322Managing RFQs on the RFQ board
Under the "Bid" and "Ask" sections, a light gray bar shows behind the values that recedes. When this light gray bar disappears, the quote it is behind will expire automatically. To see the actual time remaining for a quote, hover over this area to reveal a tooltip with the number of seconds remaining in that quote's lifetime.I've clicked on "Quote" to quote an RFQ and in the popup window and clicked the "Submit" button, however nothing happens. Why is this?Published on Jun 30, 2022Updated on May 29, 202619X Layer upgrade and OKT/OKB asset handling FAQ
August 13, 2025, 3:00 PM (UTC+8) OKX will stop supporting OKB withdrawals to Ethereum (ETH L1). August 15, 2025, 10:00 AM (UTC+8) The platform will automatically convert OKT held in users' accounts to OKB according to the exchange rules. August 15, 2025, 2:00 PM (UTC+8) Historically repurchased and reserved OKB will be permanently burned through an on-chain smart contract.Published on Aug 13, 2025Updated on May 29, 202630What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal. Note: T+1 restrictions cannot be appealed for early unfreezing.Published on Mar 17, 2023Updated on May 29, 20263,128Unseen City Shirts - Blue Moon - NFT FAQ
What does “utility” mean in the context of NFTs? Utility is a Web 3 term for special access to products, services, and platforms given to users who hold a certain NFT.11. Which jurisdictions are restricted from claiming the Unseen City Shirts – Blue Moon NFTs?Published on Apr 25, 2024Updated on May 29, 20262How do I withdraw my coins using Unstoppable Domains on OKX?
Check the wallet details, the amount of withdrawal and fees in the pop-up box of Security Verification. Enter your Funds Password and select Confirm.Published on Mar 26, 2024Updated on May 29, 202655OKX x McLaren: Digital Collectibles FAQs
If you are missing a collectible for a race you can purchase it on the secondary marketplace.What is a utility/(reward)? Some digital collectibles have rewards, also known as utilities. Utility is a Web 3 term for access to products, services, prizes, and platforms given to users who hold a certain collectible.Published on Jun 5, 2024Updated on May 29, 20266How do I withdraw AED with bank transfer?
You can only make the withdrawal once your account ownership is successfully verified.3. How do I know if my bank account is verified? Once the deposit has been successfully processed into your OKX account, your bank account will be verified and ready for withdrawal.4. How do I check my withdrawal history?Published on May 16, 2024Updated on May 29, 2026161How do I close lead trades with a limit order and custom amount?
Method 1 Location: Add a TP/SL when placing an order Enter the TP/SL values in the provided boxes, then proceed to confirm your choices Method 2 Location: Place a TP/SL order Initiate a TP/SL order by filling up your desired amount at the required boxes Method 3 Location: Go to an open position and add a TP/SL Launch an open position and add your desired figures to the TP/SL section Method 4 Location: Go to lead trade management and add a TP/SL Select the TP/SL button on the My dashboard pageSpotPublished on Dec 5, 2023Updated on May 29, 20262,263How do I invest in NFTs?
Do Your Own Research (DYOR): before investing in any NFT, research the creators, artwork, and any implied utility, royalty fees, and so on. Think about project potential value: some NFTs, such as rare collectibles or limited edition artworks, may appreciate in terms of value over time. Consider their potential value when making your investment decisions. Consider tax issues: in many countries, NFTs are taxable on capital gains.Published on May 5, 2023Updated on May 29, 2026122OKX x McLaren NFT Sweepstakes Terms & Conditions
During the minting window, the NFTs will appear as a mystery box in users’ wallets/ dashboards. NFTs will be automatically updated by 00:00 on the Wednesday post race to reveal whether an entrant has won a prize. Prizes must be redeemed (i.e. claimed) within 3 weeks of the minting window closure (i.e. three weeks from the Monday 10am GMT post the race). Unclaimed prizes will expire after this time.Published on Apr 25, 2024Updated on May 29, 2026607How do I use the chart trading layout?
Tap the three dots > Settings > Interface 3. You can choose different styles for displaying chart positions (Top, Bottom or None)How do I unhide the candles chart? 1. Open OKX App, go to the trading page and select the trading style 2. Tap More > Settings > Interface 3. On Chart position, select Top 4. Go back to the trading page, pull down the page with a larger swipe, then the candles chart will reappearPublished on Jan 29, 2024Updated on May 29, 2026126How do I complete the required tasks shown in the app?
Example of selecting the pending task to startStep 3: Follow the instructions After that, you may be asked to provide specific details or upload documents based on the type of information needed. You can upload multiple files if needed, as long as they are clear, readable, and within size limits. If there's an additional comment box, you may include any extra context that might help with the review.Published on Jul 3, 2025Updated on May 29, 202637