All
FAQ
Announcements
Product documents
What's OKX Web3 Gaming?
Mandatory NFT Royalties: Exclusively trade on our platform and enforce NFT transaction royalties for game projects.How do I list or modify my games page on OKX Web3 Gaming? You can simply fill out our gaming listing request form according to your needs. Once you submit, we'll list your gaming project within 7 business days after review. We'll send you the gaming project link to your email that you've filled in the gaming listing request form.Published on Jun 18, 2024Updated on May 29, 2026276Default subscribe rules
OKX Default subscribe is a value-added service that allows you to have your crypto automatically deposited into the OKX Simple Earn Flexible Program. You'll earn market-based interest on an hourly basis, and may withdraw their assets from Default subscribe at any time. The entire process is secured by our reliable risk management system so that you can earn profits while their assets are...Published on Sep 5, 2023Updated on Jun 5, 2026183Travel Rule FAQ
By implementing the Travel Rule, we aim to enhance transparency and traceability in virtual asset transactions, similar to the obligations of traditional financial institutions.The impact of Travel Rule on users The implementation of Travel Rule measures at OKX will be gradual and primarily affect users in regulated regions.Published on Jul 20, 2023Updated on May 29, 2026818How do I start onboarding as an institutional user?
If the rule is violated, the platform may suspend or terminate services in accordance with the agreement. If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on May 29, 202656Trading Fee Rules FAQ
You can find the current maker and taker fee on our trading page Alternatively, you can log in to your account on our app then go to Trade, and select More and Fee rules to find out the fee level and fee rate for the current pair. You can also view your 30-day Spot/Futures/Options trading volume, as well as the asset holdings and trading volume required to upgrade to VIP. Select Fee rules to view more about your current fee tier and rules5. How can I check the trading fees in advance?Published on Mar 22, 2024Updated on Jun 10, 20261,089What are the trading volume rules for the campaign?
Any trades involving non-eligible tokens will: Not be counted toward your campaign trading volume Not contribute to rewards or ranking (if applicable)Where can I find more detailed rules? For complete details, including: Eligible tokens Campaign mechanics Reward structure Please refer to the specific official campaign rules page provided on our platform.Published on Mar 26, 2026Updated on May 29, 20261OKX Sub-Affiliate link rules
As further detailed in the OKX Affiliate Rules and the OKX Sub-Affiliate Rules, all affiliates and sub-affiliates must remain fully compliant with all applicable laws and regulations and shall be responsible for any violations thereof.Published on Sep 28, 2023Updated on May 29, 2026675Trade Like A Pro hype rules
OKX or the Campaign organiser reserves the right to cancel the eligibility of any participant or who engages in dishonest or abusive activities, violates the terms and conditions of the activity, violates local regulatory rules for transactions, or engages in any other activity related to illegal, fraudulent, or harmful purposes.Published on Sep 25, 2023Updated on May 29, 202613OKX P2P dispute handling rules
*This rule applies only to non-CNY trades.Buyer's Dispute 1. Order cancellation: Even if the payment is successfully completed, there is a possibility that the order may be canceled either due to the expiry of the payment window or mistakenly by the buyer. In such cases, OKX customer support will do their best to reach out to the seller and arrange for a refund. OKX reserves the right to suspend or terminate the accounts of uncooperative or bad-faith* behaviours during the process. 2.Published on Aug 28, 2023Updated on May 29, 20261,141What are the rules for P2P order cancellation?
How do the rules work?Published on Aug 16, 2023Updated on May 29, 20261,830OKX contract voucher and usage rules
What's a contract voucher? Contract voucher is a reward type that provides users with a margin for opening a perpetual contract. The funds associated with the voucher are separate from the user's own funds and can't be used at the same time. It is used for a one-time opening of a perpetual contract position. When closing a position, if the user's balance deducting trading fee is bigger than the...Published on Aug 15, 2023Updated on May 29, 2026639How do I download a P2P order receipt?
It serves as a verifiable record, containing key details such as: Traders' real names Transaction dates Transaction amounts Transaction types Payment details This receipt can be exported in PDF format and is especially useful for clarifying transaction details or verifying counterparties when needed. Sample of a P2P order receipt on our platformHow do I download a P2P order receipt?Published on Dec 17, 2024Updated on May 29, 202679How do I verify OKX's ownership and balance of the wallet address?
Open the terminal program Mac system: Terminal Windows system: Command Prompt Run the command and locate the directory of the downloaded folder. In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on Sep 26, 2023Updated on May 29, 20261,004How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on Sep 5, 2023Updated on May 29, 2026865What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
In these cases, you will need to wait for the system to lift the restriction automatically.Appeal documents for T+N If your P2P order triggers T+N, please submit the following documents to raise a dispute: Proof of payment and transaction statements for the payment method used in the past month (PDF or screenshot) If payment was made via WeChat or Alipay balance, please upload a PDF bill showing the payment time and payment method If payment was made via a linked bank card, please provide the correspondingPublished on Mar 17, 2023Updated on May 29, 20263,129