All
FAQ
Announcements
Product documents
How can I switch the site to my preferred language?
This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on Jan 15, 2026Updated on May 8, 202625How do I view Profit and Loss (PnL) and switch PnL display?
To seamlessly switch the PnL display between value and percentage, follow these steps: Navigate to the trading chart and select Display from the trading menu Proceed to select Display on the trading page Select the Orders and positions Select Orders and positions under the Display section Locate the TP/SL display and switch between value and percentage Switch between value and percentage effortlessly Note: this feature is only available on the Web.Will switching the PnL display affect my tradingPublished on Jul 7, 2024Updated on May 12, 202647What's the P2P Merchant Program?
This program consists of three tiers, which are Lite, Super and Diamond Merchant: Higher merchant tiers enjoy more benefits and features Users that have completed their verification will become Lite Makers, which can enjoy access to basic features such as posting sell ads, having up to 5 pending orders, and trading up to 10,000 USD per sell ad.Published on Sep 5, 2023Updated on Apr 28, 2026613How do I transfer/deposit crypto with my sub-accounts?
Open the deposit page in your standard sub-account on the web If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit. Open the deposit page in your standard sub-account on the appPublished on Aug 22, 2023Updated on Apr 23, 20267,806My authenticator app isn't working, what should I do?
Start logging in and select Switch verification method (on the app) or Switch to phone verification (on the web). You'll then be able to log in with SMS, voice, or email code depending on the platform. Switching verification method in the app Switching verification method on the webI want to unlink my authenticator app You can unlink your authenticator app completely, both in your OKX account and on the login page. To do this, refer to the guide below: How do I change my authenticator app?Published on Aug 11, 2023Updated on Feb 9, 20262,106X Layer FAQ
the Switch option Obtain your addresses from the details sectionFAQ1.Published on Jan 29, 2026Updated on Feb 11, 20268Lead trader: how do I carry out spot lead trades?
Go to Copy Trading, and select Spot You can enable the lead trade toggle switch to allow your order to be copied by your copy trader. For example, lead trader A enables the lead trade option and buys a 1 BTC spot order. His copy traders can copy this lead trader Enabling the lead trade toggle switch before creating a spot trade If you don't want your copy trader to copy your order, you can disable the lead trade toggle switch.Published on May 2, 2024Updated on Feb 9, 202647How do I transfer/deposit crypto with my sub-accounts?
If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.Published on Jan 14, 2025Updated on Apr 3, 2026What is sub-account?
Login to your main account at okx.com and go to Sub-accounts Toggle on the Switchable option to switch between your sub-accounts and main account Toggle on the switchable option on the sub-account that you want log in Select Switch on the sub-account that you would like to log in to. Alternatively, you can go to Profile > Switch account, and select the sub-account you want to log in.Published on Aug 22, 2023Updated on Apr 30, 20261,846How do I manually redeem my funds on the official Portal Bridge website?
Once you've switched on the manual claim, proceed to connect the walletPublished on Sep 11, 2024Updated on Sep 12, 202531My mobile phone isn't working, what should I do?
Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide: How do I reset Two-factor authentication (2FA)?Published on Aug 22, 2023Updated on May 12, 2026468How do I manage BRC-20 assets in OKX wallet? (app)
How do I view and switch my BTC address? Open your OKX App, select Wallet Go to Crypto and select BTC Select BTC from Home > Crypto list 3. Select Switch preferred address to view all your available BTC addresses Note: By default, the Taproot address is displayed. You can also switch to a Legacy address, Nested SegWit address, or Native SegWit address as needed.Published on Aug 22, 2023Updated on Apr 16, 20261,489How do I turn on the cool-off period?
Learn how you can switch on the cool-off period as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Cooling-off period under Settings Once you're in Settings, switch on the Cooling-off period option Select the period and enable the feature Determine the period of your cooling-off period before enabling it If you're wondering how you can turn on the quick order feature, visit here.Published on Nov 27, 2024Updated on May 11, 202621How do I deposit and redeem crypto on OKX Earn?
Select Preview to review deposit details If everything looks good, confirm that you've read the user agreement and select DepositHow to redeem crypto To review or redeem your deposit, you'll need to switch to the Earnings tab and select your active deposit.Published on Aug 10, 2023Updated on Nov 17, 202555How do I find my deposit address and tag/memo/comment?
You can add up to 20 deposit addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds. Go to Deposit > Deposit crypto > switch address Switch to your desired addresses How do I add a new deposit address? On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address?Published on Aug 22, 2023Updated on May 1, 202669,474