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OKX wallet FAQ
If the receiving address is the contract address of crypto, you can contact the project staff to see if they can transfer your money back.11. Can I change the language of OKX Wallet? Yes, you can. Simply open your OKX wallet, and click Menu > Preferences > Language.12. Where can I suggest new features or improvements for OKX Wallet?? We'd love to hear about your experience and suggestions for using OKX wallet. You can contact us in the following ways: Select Menu > Support > FAQs for help.Published on 24 Aug 2023Updated on 5 May 20262,950Know Your Business (KYB) FAQ
Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on 29 Jan 2025Updated on 27 Sept 202530Getting to know your activity and portfolio pages
Our platform is designed to give you a clear and unified view of your transactions and assets. There are two key pages: Activity and Portfolio , which can help you track your activity and manage your holdings efficiently.Activity page The Activity Page is your central hub where you can see everything happening with your trades and transactions.Published on 5 Nov 2025Updated on 9 Dec 20251Disabling cloud sync on your authenticator app
Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed. This way, if one device is lost, both your OKX account and verification codes are less likely to be compromised.Published on 12 May 2023Updated on 24 Apr 20264,741How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Enabling trade confirmations provides an added layer of control and mindfulness to your trading process. This feature prompts you to review your trade details before execution, ensuring that every decision aligns with your trading strategy and goals. It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions.Published on 28 Nov 2024Updated on 10 Sept 202512Exploring OKX NFT marketplace: your gateway to exclusive collections
So, if you're ready to embark on your NFT journey, OKX is here to help you get started.Published on 28 Dec 2023Updated on 12 Sept 2025518OKX NFT Marketplace: Your Gateway to a Multi-Chain NFT Universe
With so many options, you can find NFTs that match your interests, and you can do it easily. Whether you like art, entertainment, or want to grow your digital collection, OKX has made it easy to explore the big world of NFTs without any trouble. So, dive in and start your NFT journey today!Published on 23 Nov 2023Updated on 12 Sept 202520How can the OKX NFT Marketplace keep your NFT investments secured?
This is where the OKX NFT Marketplace shines, setting new standards for NFT security to ensure that your digital assets are in safe hands.Verified listings for peace of mind One of the primary ways OKX ensures the safety and security of its users is through verified listings. In an environment where anyone can mint an NFT and list it for sale, distinguishing genuine, valuable assets from countless imitations and fraudulent listings can be a daunting task.Published on 10 Nov 2023Updated on 12 Sept 202520What limits are there for futures copy trading?
Lead trader limit You can copy up to 10 traders when using hedge mode or 1 trader when using one-way modePublished on 31 Oct 2023Updated on 11 May 2026253How do I earn USDG?
USDG rewards on OKX give users a simple, low-effort way to earn from their holdings. USDG starts working for you the moment you hold it in your account.How do I get USDG on OKX? There are several easy ways to acquire USDG: Buy USDG with zero trading fees – Trade directly on our spot markets. For example, USDG/USDT. Trade for USDG on our spot market Convert your stablecoins – Instantly swap USDT, USDC, or other supported stablecoins into USDG with no hassle.Published on 29 Aug 2025Updated on 5 May 202639How do I reach out to OKX Singapore customer support?
We appreciate your patience and are committed to supporting you every step of the way. If you want to learn more about our Support Center, visit here.Published on 18 June 2025Updated on 17 Nov 20252What's Leaderboard?
Can I share my trading profile on the leaderboard? Yes! Every trader has the option to share their profile.You can generate a shareable card with your performance metrics and referral link by selecting Share. It’s a powerful way to build your reputation, gain followers, or showcase your results.5. Can I opt out of the Leaderboard?Published on 25 Apr 2025Updated on 2 Jan 20266Why should I choose OKX affiliate program?
Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the more referrals you bring in, the higher your commission rate. You can earn up to 50% commission on all trading fees generated by your referrals. We also provide a variety of marketing materials, including banners, links, and landing pages to help you grow your audience.Why should I be part of this affiliate program?Published on 19 Apr 2024Updated on 30 Apr 202618How to prevent phishing emails?
These emails commonly try to create a sense of urgency or temptation, for example asking you to “verify your account immediately,” “update your information,” or “claim a reward.”How do I identify a phishing email? Here are a few simple checks that can help you quickly determine whether an email is genuine:1. Check the sender's email address This is one of the quickest ways to identify a suspicious email, OKX uses a set of official email domains. You can view all official contact channels here.Published on 24 June 2025Updated on 16 Dec 20253Copy traders FAQ
When you’ve made your decision, you simply Copy on your preferred trader by following the steps below: On the app: Explore > Copy trading > Select a lead trader to view his/her key data > Copy On the web: Trade > Copy trading > Select a lead trader to view his/her key data > Copy now There are three ways where you can base your decision on as below: Market board On the market board, you can rank lead traders by a number of different data indicators.Published on 1 Sept 2023Updated on 6 May 2026183