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Community Feedback Program Terms & Conditions
Users must submit their feedback using the shared feedback form. The feedback form should include details such as the platform (website or app), URL (applicable for the website), screenshot, and identified issue. Users will be rewarded with USDT for each valid feedback submission. Reward tiers are as follows: Bronze: 1-5 valid feedback submissions, 25 USDT. Silver: 6-15 valid feedback submissions, 50 USDT. Gold: More than 30 valid feedback submissions, 100 USDT.Published on 9 July 2024Updated on 17 Nov 20251Common scam tactics
Here are some of the common methods used by scammers: Method Example Fake trading education offers The user reported being scammed while seeking investment trading education on Facebook. The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift".Published on 28 Sept 2023Updated on 12 May 20262,679How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on 26 Aug 2025Updated on 23 Apr 202651How do I add a custom remote procedure call (RPC) to the OKX Wallet?
RPC stands for remote procedure call, which is a protocol that lets your OKX Wallet communicate with a specific blockchain network. By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on 7 May 2025Updated on 24 Feb 202622What should I do during or after a scam?
Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc. Screenshot key information: capture crucial transfer information, including the scammer's address, transfer screenshots, the scammer's false claims, and other scam website information. Ensure that the screenshots are clear and include timestamps and transaction details.Published on 11 Mar 2024Updated on 12 May 2026750How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.X To verify the official pages: Verify official page: go to the page and copy the X page link.Published on 11 Aug 2023Updated on 12 May 20265,376OKX AI 101
MCP Integration: Claude Code, Cursor, and other major AI tools can natively call onchain operations. Agent Payments Protocol (APP): AI autonomously handles quoting, negotiating, escrow, metering, and settlement.Published on 4 May 2026Updated on 5 May 2026How do I check the status of my institutional verification?
Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 202537OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 2 Apr 20267,495OKX Web3 wallet customer review reward from Sourceforge terms and conditions
Your feedback on your experience with OKX and our products is important to us. OKX is inviting customers to post reviews on SourceForge. If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews.Published on 7 Aug 2023Updated on 28 Aug 202555OKX customer review reward from Sourceforge terms and conditions
Your feedback on your experience with OKX and our products is important to us. OKX is inviting customers to post reviews on SourceForge. If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews.Published on 7 Aug 2023Updated on 8 Oct 202587How do I manage my P2P settings?
Voice phishing (vishing) that uses voice calls. A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool.Published on 22 Aug 2023Updated on 17 Mar 20262,533What's the Nitro Spreads table view?
The feature was developed based on feedback indicating difficulties with navigating and comparing spreads in the previous grid view. The sortable table view addresses these issues by providing a clearer, more accessible way to evaluate spreads.How does the Nitro table view improve navigation on small screens? The sortable table view organizes spreads in a compact, tabular format, which is easier to navigate on small screens compared to the traditional grid view.Published on 16 July 2024Updated on 10 Sept 20253I haven't received the SMS code
Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a requestPublished on 16 Aug 2023Updated on 9 Feb 202627How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on 9 May 2025Updated on 4 Mar 2026323