All
FAQ
Announcements
Product documents
X Drops Club United States
X Drops Club Terms and Conditions Last Updated: 4 December, 2025 1. X Drops Club is a rewards program offered by the OKX entity on which you are onboarded as a customer under the OKX Terms of Service ("OKX"). It is a rewards program through which customers can earn selected tokens ("Rewards") by holding digital asset tokens ("Eligible Tokens") with certain asset thresholds in their funding and/or...Published on 5 Dec 2025Updated on 24 Mar 2026Why did my identity verification fail?
Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID...Published on 8 Aug 2024Updated on 2 Jan 202650Why did my identity verification fail?
Notes: OKX User Agreement clearly states that users are not allowed to register multiple accounts for any purpose. This rule applies to all verification methods. The platform conducts periodic reviews, and any violations may result in restrictions on the related accounts. Invalid Document Expiry Date Make sure that the ID isn't expired. Invalid Document Photo The uploaded file is blurry, cropped, or obscures your identity information.Published on 5 Sept 2023Updated on 24 Apr 202611,564United Kingdom (UK) financial promotions FAQ
What are the changes for United Kingdom (UK) resident users? The Financial Conduct Authority (FCA) implemented new rules on June 8, 2023, classifying crypto assets as 'Restricted Mass Market Investments'. These rules introduce specific restrictions on marketing cryptoassets to UK consumers. The restrictions include clear risk warnings, a ban on incentives to invest, positive frictions, user categorisation requirements, and appropriateness assessments.Published on 28 Dec 2023Updated on 9 Feb 202669What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on 5 Feb 2024Updated on 8 Oct 2025132Does OKX Marketplace charge fees?
Your digital treasures deserve a home at OKX Marketplace – where freedom, affordability, and creativity unite.Published on 14 Oct 2023Updated on 12 Sept 202522How do I analyze the DEX label?
Examples: Wallet addresses involved in suspected insider trading or other suspicious activities on-chain / Top 10 largest token-holding addresses / Issued on the Pump.fun platform Token creator added positions / Wallet addresses holding 100,000 or more tokens / Token creator and wallet addresses with transaction links to the token creator The developer has sold all tokens Learn more about DEX by visiting here.Published on 28 Jan 2025Updated on 3 Dec 202552OKX Valentine's day crypto gift - terms and conditions (SEA region)
OKX customers whose registered identity verification record reflects the following jurisdictions as country of residence (COR) are NOT eligible to participate: Brazil, Australia, United Arab Emirates, Singapore, United Kingdom, Hong Kong, Canada, United States, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, SloveniaPublished on 13 Feb 2025Updated on 9 Feb 20261How can I switch the site to my preferred language?
Note: for certain regions such as the United States and the United Kingdom, English is the only available language option and you can’t switch to other languages.On the app Adjust the language settings by navigating to Menu before selecting Account Settings. Once in the User Center page, select Preferences and Language from the list on the page to change your app languages.On the web Head over to the User Center, select the Preferences section and choose Language from the options available.Published on 15 Jan 2026Updated on 8 May 202625Valentine's Day Referral at OKX - terms and conditions
OKX customers whose registered identity verification record reflects the following jurisdictions as country of residence (COR) are NOT eligible to participate: Brazil, Australia, United Arab Emirates, Singapore, United Kingdom, Hong Kong, Canada, United States, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, SloveniaPublished on 13 Feb 2025Updated on 9 Feb 202615What can I do if my device is running in an unsafe environment?
While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?Published on 19 Jan 2023Updated on 12 Feb 2026301How do I fund my OKX Wallet for McLaren Race Rewind?
Select Withdraw crypto from Exchange to retrieve your crypto For more details, read through the full guide below: On the app: visit here On the web: visit hereSwap assets to X Layer Select Trade from the main menu, before selecting the Bridge option. Select the token in your wallet you wish to swap from. Select the right token to swap Select the token you wish to receive. Make note to select chain as X Layer for OKB/USDC/USDT/WOKB for offers, instant sales and gas.Published on 4 Oct 2024Updated on 12 Sept 202533Copy trading FAQ
The following countries and regions currently don't support copy trading: Hong Kong, Singapore, Cuba, Iran, North Korea, Crimea, Malaysia, Syria, United States, Canada, United Kingdom, Bangladesh, Bolivia, and Malta.3. What fees do I need to pay when copying trades using copy trading? Trading fees will be the same as the regular fees for your trading tier. No other transaction fees are charged, but you'll pay a profit share.4. How is my copy trading income shared between me and the lead trader?Published on 15 Sept 2023Updated on 20 Apr 2026686How to get started with Savings Starter?
Please see the terms and conditions for further details.Subscription limits The individual minimum and maximum subscription limits for each type of crypto are as follows: Crypto Term Individual limit APR USDT 3 Days 1,000 30%Terms and conditions This promotion campaign excludes residents from the following jurisdictions: Hong Kong, Cuba, Iran, North Korea, Crimea, Malaysia, Singapore, Syria, United States of America including all U.S.A. territories like Puerto Rico, American Samoa, Guam, NorthernPublished on 5 Sept 2023Updated on 9 Feb 20262,404How do I verify an individual account?
Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period.Published on 25 Sept 2023Updated on 6 May 202631,297