When you withdraw cryptos from OKX, please ensure that the network and crypto are supported by the recipient's platform or wallet. Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1.

Introducing the OKX NFT Marketplace – where you can unlock opportunities in event ticket sales, primary subscriptions, and whitelist drops with Launchpad!How can I benefit from OKX Launchpad? In the ever-evolving world of blockchain technology and digital assets, NFTs (Non-Fungible Tokens) have taken the centre stage, transforming the way we perceive ownership and access to unique digital and physical items.

You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.

If the buyer can't complete the payment, you can ask them to cancel the order. If you can't reach the buyer, you can request to cancel the order by raising a dispute via the following steps: Select the order you want to cancel Select Need Help? Select the issue you are facing Follow the on-screen instructions to submit a disputeWhat should I do if I've made a payment but the seller didn't release crypto? You can remind the seller via the in-app chat or select Remind seller on the order.

Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can. OKX cannot invalidate any trades done OTC with another user, the only way to solve a trade error is to agree with your counterparty about how to best proceed.

You can add a card by following these steps.Getting started Login to your account Open your OKX app > Buy and sell > Buy Log in to your account okx.com, go to Buy crypto > Express buy Select the crypto you want to buy Enter the cash amount you want to spend or the crypto amount you want to buy and select either Visa or Mastercard option under the Pay with Select your debit or credit cards to proceed with the payment Select Add card.

You can always extend the account's enabled status or re-enable your Trader Mode afterwards. These measures reflect our security-first approach to self-custodial trading. As we scale, we'll gradually increase the balance cap and support longer enable periods.How do I check if Trader Mode was disabled or it's about to be?

The seed phrase is recognized as the unique identifier to the wallet (also to the derived wallets generated from that wallet), which means that you can manage crypto assets on 80+ networks with it. However, the private key of your wallet is different depending on the network. You can go to Settings, select Backups wallet, and the wallet that you want to back up, followed by entering your password and you will see your seed phrase or private key.

Confirm your emergency contact details after review Once your emergency contact is successfully saved, you can always come back to update your emergency contact. What your emergency contact looks like, and you can always update itWhen will the emergency contact be contacted? If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS.

Passkeys allow you to enjoy password-free login without the need for verification codes while being the most secure option to protect your account. Once the passkey feature is activated, at least one passkey must always remain linked to the account. You can reset the existing passkey or add a new one before removing any passkeys you no longer wish to keep.

We appreciate your patience and are committed to supporting you every step of the way. If you want to learn more about our Support Center, visit here.

Always ensure you have sufficient balance of the selected token in your funding or trading account The fee shown on the withdrawal page is paid to blockchain.On the web Go to Assets, and select Withdraw Find the Select crypto field, choose the crypto that you want to withdraw under Untradable assets Choose the crypto to withdraw under Untradeable asset Enter your withdrawal address in the Address/Domain field and your desired withdrawal amount in the Amount field Select your desired account to pay

To find out the latest component weight, you can always open our OKX Index page and select the index you want to learn more about, and you'll find the component's weight on our index details page (for example, https://www.okx.com/markets/index/btc-usdt). Find the component weightage on our OKX Index page5. What will be updated on API related to index component weights? No changes to current API endpoints and no new endpoints will be added.

Hold periods vary by campaign, so always refer to the campaign page and its terms and conditions for the exact details. To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.

Typically, you may just need to be patient and wait a few more minutes for the designated blockchain to confirm your transaction. A number of other reasons could be at play, however, and it's important to know them if you want to manage your own crypto safely.What are the reasons why my deposit hasn't arrived yet? Delayed blockchain confirmation: if you don’t see your crypto deposit, you may need to wait for the sufficient number of blocks to be confirmed first.