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What is Proof of Reserves (PoR) user snapshot data?
In the PoR snapshot, the ETH balance will decrease by 3, while the USDT balance will increase by 3,300. When you combine the PoR snapshot of both ETH and USDT, it will be equivalent to the Unrealized Profit and Loss (UPL) of the margin position.Advanced verification method - trading equity valueWhich account mode supports margin positions?Published on 20 Jan 2023Updated on 3 Apr 2026516How do I avoid scams from off-site communication in P2P transactions?
Keep all evidence safe—this includes chats, payment receipts, fake emails, and the order ID. Reach out to us only through in-app support or p2p@okx.com (never trust other email addresses). Don't delete any chat messages—they're essential for us to review and investigate your case.What's the anti-phishing code and why it's important? The anti-phishing code is a unique identifier included in all official OKX emails.Published on 11 Sept 2025Updated on 26 Sept 202515Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Thanks to the recursive method, the proofs can be repeatedly aggregated and condensed into a single proof.How do I perform self-verification of Proof of Reserves (PoR)?Published on 21 Oct 2024Updated on 11 Feb 202693Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
*Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on 10 May 2023Updated on 8 Sept 2025179How do I check on updates to my support ticket?
In the chat window, scroll up to view your past chat history with OKX AssistantPublished on 17 Oct 2025Updated on 4 May 202656How do I turn on the order sharing feature?
you'd like to share your order on and your order will be shared as text on the chat platforms on your mobile Share the order with your recipient once all the processes are done You can also trade with different order types on our platform, learn more here.Published on 14 Jan 2025Updated on 31 Mar 202610Why should I choose OKX affiliate program?
Instant messaging: you can chat with your invitees one-on-one or in a group chat on our platform anytime, anywhere. Partner with sub-affiliates: build and manage your own team, and work together with sub-affiliates to expand your reach. Real-time performance tracking: we also provide real-time tracking and reporting, so you can see how your referrals are performing.Published on 19 Apr 2024Updated on 30 Apr 202618OKX Beginner's Guide
Enter your question in the chat bubble. If you need further help, select Chat with agent in the chat bubble to connect with a customer support agent. Note: If you haven't logged in to your account, please select your country of residence when interacting with OKX Assistant before proceeding.Published on 22 Aug 2025Updated on 27 Jan 20262OKX P2P dispute handling rules
Use of offensive language: If both parties use offensive language on the OKX P2P Platform, including but not limited to chat tools with users, customer support live chat, and order comment section, and multiple disputes are filed against a single user based on this, the user's account may be partially or entirely suspended from trading.Published on 28 Aug 2023Updated on 29 Apr 20261,129What should I do during or after a scam?
Report to local enforcement: report the incident to local police or law enforcement agencies and provide as much detailed information as possible, including the time, location, and amount involved, as well as the chat records, screenshots of transfers, and other evidence you collected. Provide feedback to platform customer service: if the (suspected) scam occurs on a cryptocurrency exchange platform, immediately contact customer service.Published on 11 Mar 2024Updated on 12 May 2026750How do I raise a dispute when using P2P trading?
We highly recommend that you chat with your buyer or seller first before submitting a dispute. You can message your buyer or seller via the following steps: Go to Orders (on the app) / My Orders (on the web), select the relevant order Select the message icon to chat with your buyer or sellerWhat should I do if the buyer selected Confirm payment without making a payment? Remember, don't release your crypto until you've actually received the payment in your bank/wallet account.Published on 22 Aug 2023Updated on 6 May 20263,574How do I share order parameters?
Choose your sharing method: you'll have the option to: Copy a shareable link: ideal for sending the details via chat, email, or social media. Download an image of the order details: useful for sharing in discussions, forums, or presentations. Share with your peers: once you’ve generated the order details, send the link or image to your trading group, mentor, or peers. This enables a clear and structured discussion of your trading approach.Published on 7 May 2025Updated on 10 Sept 20254Common scam tactics
Telegram: scammers will establish private chat groups on Telegram to recruit victims or disseminate false information. Facebook: fraudulent groups may create fake pages or accounts to conduct fraudulent promotions or connect with potential victims.Common fraudulent approaches used by scammers: Here are some of the common scammer approaches:1.Published on 28 Sept 2023Updated on 12 May 20262,681How do I join a video call with customer support?
Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on 26 Aug 2025Updated on 23 Apr 202652How to transfer crypto from Coinbase to OKX?
Transparent User Practices with Proof of Reserves: OKX provides transparent monthly proof of reserves (PoR), enabling users to verify the security and solvency of the platform.Published on 19 June 2025Updated on 26 June 20257