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How do I protect my account from Trojan horse takeovers?
Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device? Trojan malware typically enters a device through your interaction with unsafe sources or deceptive content. Common infection methods include: Phishing Websites Hackers may create fake websites that closely resemble official software or service pages.Published on 30 May 2025Updated on 5 Feb 202614Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on 26 Aug 2025Updated on 30 Dec 2025859How do I enhance my OKX app security?
Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain. Unknown apps (for example, "cleaner," "toolkit," or "meeting" apps) install themselves automatically. You experience frequent pop-up ads or unwanted redirects to suspicious websites. There are unauthorized transactions on your account.Published on 21 Mar 2025Updated on 3 Mar 202636Building RFQs
Selecting the star icon next to a currency pair in the currency selection section of the product menu will instantly add that pair to your favorites. OTC Block Trading only supports saving currency pairs as favorites, not individual instruments.How do I add a counterparty to my favorites?Published on 30 June 2022Updated on 30 Apr 202630X Layer upgrade and OKT/OKB asset handling FAQ
To optimize the performance of the X Layer network and enhance the stability and circulation efficiency of OKB as the native gas token, the platform will upgrade the OKB smart contract. As part of this upgrade, OKT will be phased out and exchanged for OKB, and a one-time burn of historically repurchased and reserved OKB will be carried out. This article outlines the implementation schedule, exchange rules, and FAQs, helping you stay informed and manage your related assets.Published on 13 Aug 2025Updated on 29 Jan 202629Why is my deposit/withdrawal suspended?
What's a node upgrade? Upgrading the software of the nodes (also known as client software) is known as a blockchain upgrade, and does not involve changing the existing ledger. As public blockchains are decentralised, node upgrades are not compulsory. Node upgrades usually take place after a mainnet upgrade. If I encounter this situation, what should I do? We'll be keeping a close eye on the upgrade/maintenance process. Upon completion, we will resume our service immediately.Published on 31 Aug 2023Updated on 26 Jan 20261,026DEX Referral FAQ
Your tier is determined by your invitees' monthly trading volume: Level Total Commission Rate Upgrade Requirement (Referee Monthly Volume) 1 20% Default tier, no requirements 2 30% $1,000,000 3 35% $2,000,000 4 40% $5,000,000 5 45% $10,000,000 6 50% $20,000,000 Notes: Upgrade evaluation: automatic hourly assessment; auto-upgrade within 2 hours of qualification.Published on 31 Dec 2025Updated on 22 Apr 20264Common scam tactics
Avoid clicking on links or downloading attachments from unknown sources, which can lead to malware infecting your devices. The platform doesn't encourage offline transactions due to unforeseen risks. Throughout the trading process, please maintain a certain level of caution to prevent potential asset losses resulting from private transactions. Familiar yourself with various fraudulent tactics and scenarios to identify the scammers' trends and behavior, so you can avoid being the next victim.Published on 28 Sept 2023Updated on 11 May 20262,678Affiliate activity portal - join page enhancement
OKX Affiliate Portal recently received an upgrade. Affiliates are now able to directly promote the activity by sharing the "join" URL. This update makes it easy for you, an affiliate, to share ongoing campaigns with your community. How can an affiliate use this new feature? Simply follow the steps below: Look for an ongoing activity on the Affiliate Portal Tick the checkbox beside "Promote activity on Join page.Published on 8 June 2023Updated on 25 Mar 2026221Why can’t I see or use my crypto balance?
Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on 14 Oct 2025Updated on 29 Apr 20266How can you protect yourself from a phishing attack?
In short, among the common phishing scams in the crypto field, the attackers may fake themselves as platform staff, create phishing websites and publish fake information, claiming account upgrade, migration, refund, trigger risk control, capital risk, account to be closed and so on through SMS, email and other channels, and induce users to click the phishing website link or scan the phishing QR code.Published on 17 Aug 2023Updated on 17 Apr 20263,728Affiliate FAQ
As an upper-level affiliate, can I upgrade a user to a sub-affiliate? You can't upgrade a user to your sub-affiliate in the following scenarios: You've reached the tier limit and cannot add sub-affiliates. In this case, contact the business development manager for assistance. The user hasn't completed identity verification. The user is located in a country or region excluded from the affiliate program. Due to other compliance issues, the user can't be upgraded to a sub-affiliate.2.Published on 4 Dec 2024Updated on 6 Apr 2026726How do I trade with OKX Wallet Trader Mode?
Open orders are automatically paused when: Your Trader Mode has expired, or An upgrade is required This helps avoid: Failed on-chain transactions: if the Trader Mode is inactive, triggered orders would fail on-chain, wasting gas and leaving positions unexecuted Invalid or unsigned orders: without a valid Trader Mode, orders cannot be signed, rendering them obsoleteHow do I resume the paused orders?Published on 22 Aug 2025Updated on 23 Mar 2026618How can I reduce trading fees?
After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page. The system calculates total volume daily at 00:00 (UTC+8) and updates the latest fee tiers between 04:00 and 06:00 (UTC+8).Become an affiliate and earn fee rebates You can apply to become an OKX affiliate and earn fee rebates by successfully inviting 10 valid new users. Invited users who are flagged by risk controls don’t count as valid.Published on 19 May 2025Updated on 27 Apr 202667How do I apply for the OKX Market Forced Royalty Contract?
Before applying for the OKX Market Forced Royalty Contract, make sure you have: Deploys or upgrades the NFT contract Whitelists the OKX market contract Set up royalty information by connecting your contract administrator wallet to the collection page, and selecting Make collection offer to set the royalty receiving address and collection rate.Published on 18 June 2024Updated on 27 Jan 202634