All
FAQ
Announcements
Product documents
Why do I have to trade on OKX Liquid Marketplace?
Why should I trade on OKX Liquid Marketplace? Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book.Published on 13 Mar 2024Updated on 30 Oct 202516What types of partnerships does OKX have?
How can I get my project listed on OKX Drops? Project owners and creators can apply to have their NFT project considered for collaborations on Drops.You can submit your application as below: Go to https://web3.okx.com/drops Once you're on the page, select: Web: select Be an Issuer Select Be an issuer to submit your application App: go to FAQ and find How to be an issuer?Published on 18 June 2024Updated on 9 Feb 2026129What are decentralized applications (DApps)?
Users thus have full control of their data and privacy and can transfer their data to parties that they trust. This is a dream come true when users migrate from Web2 to Web3. Blockchain experts believe that DApps are powerful vehicles of features in Web3, as they share the philosophy of data decentralization. Most users would be interested in DApp tokens - proof of rewards issued by developers. Users are rewarded tokens based on their participation in the DApp.Published on 3 Nov 2022Updated on 6 Mar 202630What should I do if I deposit to the wrong address?
If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.Published on 15 Oct 2024Updated on 12 Feb 2026240What can I do if I trigger risk control?
Why am I still asked to submit additional materials after my initial submission? Our team may find subsequent issues when verifying your transaction and the submitted information. This requires additional clarification, so we need you to submit more materials.6. How will I be notified once the restrictions have been removed? Our team will reach out to you via email and the OKX App. You can check the update in the OKX app by going to P2P Trading > Profile > Account Restriction Dispute.7.Published on 13 Sept 2023Updated on 5 May 20261,817What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 15 Oct 2024Updated on 4 Mar 2026114How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.Published on 31 Aug 2023Updated on 11 May 202613,886What should I do if I forget my OKX wallet password?
If you lose your seed phrase and do not have a backup, your assets cannot be recovered, even if you still remember your wallet password. The wallet password alone cannot be used to restore a wallet or recover assets. We recommend checking all possible locations where you may have stored your seed phrase backup, such as handwritten notes or saved records from when the wallet was first created.Q: What should I do if I have imported my seed phrase but still don’t remember my wallet password?Published on 28 Oct 2022Updated on 9 May 202613,537What do I need to do when I change my country of residence?
If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on 10 Apr 2025Updated on 16 Mar 2026618What should I do if I want to withdraw assets that are not supported on other platforms?
The assets have already left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.Published on 8 Apr 2025Updated on 3 Feb 202611What should I do if I deposit BTC less than minimum amount?
Where can I find the minimum deposit amount required for non-BTC?Published on 15 Oct 2024Updated on 12 Feb 202627What should I do if I accidentally deposit crypto that OKX doesn't support?
What should I do if untradable assets cannot be withdrawn? If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.Published on 26 Sept 2023Updated on 3 May 20261,963What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit Opening Deposit page from Assets 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4.Published on 17 Mar 2023Updated on 26 Jan 20265,744How do I earn USDG?
Transfer your USDG from external wallet into your account on our platformWhat can I do with USDG once I have it? USDG is designed to be flexible and productive. You can: Earn weekly rewards automatically: Your USDG balance compounds, generating consistent passive earnings. Trade on our platform: Buy, sell, or swap USDG for other cryptocurrencies instantly on the platform.Published on 29 Aug 2025Updated on 5 May 202639How do I sell NFTs ?
How do I sell NFTs on the Web? Open and connect your OKX wallet, then click on your wallet portfolio > NFT. Note: If you don’t have a wallet yet, we recommend downloading the OKX Wallet browser extension. Download from the Chrome Web Store: https://chrome.google.com/webstore/detail/okx-wallet/mcohilncbfahbmgdjkbpemcciiolgcge After opening the extension wallet, select Create Wallet, set a password, and back up your wallet securely.Published on 22 Aug 2023Updated on 8 May 2026956