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Why hasn’t my deposit arrived yet?
Double check to see that you've indeed signed and sent your transaction.Wrong address or blockchain network When sending your crypto out, make sure that you’ve chosen the proper network and that you double check your receiving address. If you’ve sent your crypto to the wrong receiving address or blockchain network, please reach out and file a support ticket.Published on 27 Mar 2024Updated on 12 Sept 2025FAQ318What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on 13 Oct 2025Updated on 27 Jan 2026FAQ19BTC, ETH and EOS Perpetual Swap Tiered Maintenance Margin Ratio Adjustment
After the adjustment, the maximum size available for each tier will double. We will review and increase the ratios based on the increase in Perpetual Swap trading volume in the future. The adjustments are as follows: BTC: ETH EOS Thank you for your continued support and we assure you our best services at all times. Regards, OKX Jan 8, 2018 Follow us on: Twitter: https://twitter.com/OKX Telegram: https://t.me/OKXOfficial_EnglishPublished on 8 Jan 2019Updated on 17 Nov 2025AnnouncementsWhat's the multisig scam?
Double-check permissions Before signing any contact, carefully review the permissions you're granting. If something seems off, don't proceed. Stay informed Regularly update yourself with the latest security tips and information from trusted crypto communities and sources. For more info on this topic, visit here.Published on 20 Aug 2024Updated on 5 May 2026FAQ102How do I complete the required tasks shown in the app?
Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams. Access these tasks through the official app only.Step 2: Select your pending tasks After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.Published on 3 July 2025Updated on 10 July 2025FAQ37How do I fix errors when submitting my institutional verification?
Double-check that all required fields are accurately completed. If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60How do I reverse my trading position with one tap?
Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on 5 July 2025Updated on 6 Apr 2026FAQ10How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
Incorrect backup password: Double-check the password you set for the cloud backup. The backup password must be at least 6 characters long and doesn't have any special format requirements. Please note that this password is different from your wallet password. Insufficient cloud storage: Ensure there's enough available storage in your cloud drive. You may need to clear some space before trying again.Published on 12 Jan 2023Updated on 2 Mar 2026FAQ9,634Futures Trading Liquidation Mode Settings and Fees Update
Increase in Trading Fees for Old (full) Liquidation Mode: A new fee schedule will be implemented to the old (full) liquidation mode ONLY from 06:00 June 17, 2019 (CEST, UTC+2): In general, if you select the old (full) liquidation mode to trade futures contracts, the transaction fee will increase by 20%, as shown in the table below: Also, starting from June 17, the fees for the old (full) liquidation mode will increase by 20% every week, until the fees for the old mode doubles the new mode.Published on 6 June 2019Updated on 17 Nov 2025AnnouncementsHow do I mint NFTs?
Note: Double-check the signature message and be on alert against any scams. Make sure you've enough crypto assets (such as ETH) in your wallet to cover mint and transaction costs. Connect your wallet first before proceeding to mint NFTsStep 3: Mint them on the websites Select Mint on the official website of the NFT project. Follow the prompts on the page to complete the mint. It usually requires you to enter the NFT quantity, pay the transaction fee, and confirm the payment.Published on 5 May 2023Updated on 28 Jan 2026FAQ667Seconds to understand Token Trading
Service fee will be doubled in the process.With Token Trading, we can buy ETH with BTC directly, reducing both time and cost. Lower cost of exchanging cryptocurrencies Arbitrage opportunities Higher anonymity Easier transfer and circulation of cryptocurrencies How are the prices in Token Trading determined? Like traditional fiat-to-token trading, the market prices of Token Trading are determined by supply and demand. When there is a buying pressure, the price rises.Published on 6 Dec 2019Updated on 17 Nov 2025AnnouncementsHow do I modify TP/SL?
Select Add under the TP/SL column Select the Add option under TP/SL to modify the position Modify TP/SL levels: A window will pop up, allowing you to set new TP/SL levels Enter your desired TP/SL price Fill in the TP/SL trigger price before confirming Select Confirm to save the changes Review and confirm: Double-check the modified levels to ensure they're set correctly Confirm your changes by selecting ConfirmWhat are the tips for setting TP/SL?Published on 13 June 2024Updated on 10 Sept 2025FAQ34Adjustment of USDT-margined Futures & Perpetual Swap Tiered Maintenance Margin Ratio Schedule
To further increase the position limits and enhance the market liquidity, we have doubled the tiered maintenance margin ratio schedule of the USDT-margined futures & perpetual swap on 06:00 April 8, 2020 (UTC). After the adjustment, users can enjoy a higher position limit at the same tiered maintenance margin ratio.Published on 8 Apr 2020Updated on 17 Nov 2025AnnouncementsWhat's the Spot DCA (Martingale) bot and how do I use it?
For example, with a 1% initial price step and a multiplier of 2, the safety orders will be placed at 1%, 3%, 7%, and so on (doubling the gap after each order). Stop loss (SL): another optional setting to limit losses. If the price drops to this level, the bot will stop trading and sell all base assets at the market price.How do I manage my Spot DCA (Martingale) bots?Published on 12 Feb 2025Updated on 17 Nov 2025FAQ2How to withdraw, trade and stake WLD tokens on OKX wallet?
Double check your Op-WLD address. If it is correct, select the confirmation of your Op-WLD wallet address. Choose amount that you would like to send to OKX Wallet and select Preview Send. Select and hold the Hold to send button. Hold the button to send the token You will receive the Order Successful notification once it's completed. Successful notification of your transactionHow do I trade WLD tokens on OKX Wallet?Published on 28 July 2023Updated on 12 Feb 2026FAQ103