FAQ
Account management and security
- How do I download my account statements?Published on 6 Nov 2024Updated on 5 May 202693
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 16 Mar 2026195
- My phone isn't working, what should I do?Published on 1 Aug 2024Updated on 11 May 20268
- How do I freeze my account? (app)Published on 11 July 2024Updated on 6 May 20267
- How do I register an account on OKX?Published on 23 May 2024Updated on 27 Apr 202627,675
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 8 May 20266,245
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 24 Apr 20264,372
- How do I change my phone number?Published on 7 Sept 2023Updated on 5 May 202614,596
- How do I change my email?Published on 6 Sept 2023Updated on 5 May 20264,127
- How do I update my email?Published on 6 Sept 2023Updated on 15 Oct 20253
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 11 May 202613,885
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 16 Apr 202616,278
- What is sub-account?Published on 22 Aug 2023Updated on 30 Apr 20261,846
- How do I close my account? (web)Published on 22 Aug 2023Updated on 4 May 2026460
- How do I close my account? (app)Published on 22 Aug 2023Updated on 5 May 2026897
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