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What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.Published on Jul 2, 2025Updated on Nov 17, 2025169What do I need to do when I change my country of residence?
Before following Guide A or Guide B below: Open the OKX app and go to Menu Go to your Profile Tap Country/Region Guide A Select Next to proceed to the selecting process of your country/region of residence Proceed to select Next to be able to change your country/region of residence Select your new country/region of residence from the available list and select Confirm Select your country/region of residence before confirming it You'll be redirected to a guide page and you have to complete the relevantPublished on Apr 10, 2025Updated on Mar 16, 2026620How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.Published on Sep 27, 2024Updated on Nov 17, 202565Community Feedback Program Terms & Conditions
Gold: More than 30 valid feedback submissions, 100 USDT. As an additional benefit, participants will be thanked in the Community Channel for their contributions. Participants will share their feedback within a 30-day period. Rewards will be evaluated for validity after the 30-day feedback sharing period. The rewards earned based on the number of valid feedback will be sent in USDT to the users' OKX BR accounts within 30 days after the program ends.Published on Jul 9, 2024Updated on Nov 17, 20251How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on Apr 17, 2026200How do I register an account on OKX?
Example use case: A user might be a citizen of Country A but living in Country B. What determines their eligibility to use our platform is Country B (residence) and whether we support operations under the legal entity for that jurisdiction — not just their citizenship status.How do I sign up using a referral code? You can sign up using either: a referral link shared by a friend, or a referral code entered during registration.Published on May 23, 2024Updated on Apr 27, 202627,697What's the El Salvador account for Brazilian users?
Since the dual account structure (1 login – 2 accounts) is available only in Brazil, you’ll need to close your El Salvador account first if you want to update your country of residence (COR) from Brazil to another location. Learn more about the El Salvador account here.Published on Nov 25, 2025Updated on Apr 23, 202615A beginner's guide to identity verification
This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity. This may may vary depending on your country or region, so please ensure you’re submitting a valid form of ID that meets local requirements.5.Published on Sep 25, 2023Updated on Apr 30, 20266,470What is OKX DEX Aggregator+?
RWA tokens (such as tokenized stocks and gold), major tokens, stablecoins, meme tokens, and other tokens may all be supported based on price comparison results. Larger trades are more likely to be eligible. Note: tokens flagged as honeypots or malicious assets will not be routed through Intent Swap.What are the fees for Intent Swap? Intent Swap uses the same fee structure as standard OKX DEX Aggregator+ trades. There are no additional fees for using Intent Swap.FAQIs Intent Swap safe? Yes.Published on Apr 20, 2026Updated on Apr 30, 20269How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on Sep 25, 2023Updated on May 6, 202631,305Why did my identity verification fail?
Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services. OKX ceased to provide centralized virtual asset trading services to Hong Kong residents on 31 May 2024. OKX Web3 (self-hosted wallet) services are not affected and will remain available to Hong Kong users.Published on Sep 5, 2023Updated on May 12, 202611,564How can I switch the site to my preferred language?
Our goal remains to offer a localized language experience in every supported country once this becomes possible. Note: for certain regions such as the United States and the United Kingdom, English is the only available language option and you can’t switch to other languages.On the app Adjust the language settings by navigating to Menu before selecting Account Settings.Published on Jan 15, 2026Updated on May 8, 202625OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on Oct 9, 2023Updated on Jan 8, 2026365Why is my deposit locked?
Additional information such as, but not limited to, country of residence may also be required. Depending on your local law and regulations, your transaction may remain locked until you provide the information required of the person who sent you the fund. For more details, you can find it in the Travel Rule FAQ. Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3.Published on Dec 19, 2023Updated on Apr 24, 2026981What's OKX Affiliate Program?
The trader’s country/region of residence is a non-commissionable country/region. The trader is a market maker or broker. The trader’s transaction fee level reaches VIP5 or VIP6, and the monthly commission cap of 100,000 has been reached. For traders at VIP7 or above, commissions are not applicable. The trader uses a managed sub-account. Non-Chinese affiliates cannot earn commissions from Chinese traders' transactions.Published on Sep 27, 2023Updated on Apr 21, 20263,263