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Referral Program FAQ
However, your friend’s reward must be claimed within the current event period. You can invite an unlimited number of friends but you can only claim up to 10 referral rewards per campaign cycle. Your friends will automatically join the platform’s New User Bonus Program.Can my invitees add or change a referral code after registering? No, they can’t. Referral codes must be added before invitees create their accounts.Published on Jan 8, 2025Updated on Jun 5, 2026How do I find my deposit address and tag/memo/comment?
You can select Copy to copy both the deposit address and tag/memo/comment and share them with your friends and familyHow do I manage my deposit address?Can I delete a deposit address? Created deposit addresses can’t be modified or deleted. You can add up to 20 deposit addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds.Published on Aug 22, 2023Updated on May 29, 202670,230How do I use the Top position long/short ratio indicator?
The Top position long/short ratio indicator visualises the ratio of total long position value to total short position value among the top 5% of traders with the largest open position value. When long positions exceed short ones, it indicates investor optimism and confidence in the market's growth among the top 5% of traders with the largest open position value. This suggests a bullish sentiment.Published on May 16, 2024Updated on May 29, 202616How do I make a deposit? (app)
You can select Share to share your deposit details with your friends and family Select share on the Deposit details page Note: Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets. You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page You won't receive your assets if you deposited the crypto amount less than the minimum amount.Published on Sep 1, 2024Updated on May 29, 202688Pay Account FAQ
Pay your contacts (friends and family) with USDG and USDC in Pay. Receive USDG and USDC to your Pay balance to pay others. Use your card to make purchases using USDG and USDC.How can I recover my Pay account? You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account?Published on Jan 22, 2026Updated on Apr 17, 20264How do I use the Account long/short ratio indicator?
An indicator featuring a high long-short ratio signifies positive expectations among investors. The display of Account long/short ratio indicatorHow do I turn on the Account long/short ratio indicator?Published on May 16, 2024Updated on May 29, 202620Know Your Business (KYB) FAQ
The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information). This identifying information is supported with documentation, such as evidence of formation, organizational structure charts, and identity documents for key persons.Published on Jan 29, 2025Updated on May 29, 202630How do I use the Top account long/short ratio indicator?
The Top account long/short ratio indicator visualizes the ratio of accounts with net long positions to those with net short positions among the top 5% of traders with the largest open position value. The Top account long/short ratio is viewed as a gauge of top traders' sentiment, where a high ratio suggests optimistic expectations. Long/short ratio (Accounts) ratio is calculated as accounts with net long positions/ accounts with net short positions.Published on May 16, 2024Updated on May 29, 202621How do I register an account on OKX?
You can sign up using either: a referral link shared by a friend, or a referral code entered during registration. By signing up via referral, you’ll automatically participate in new-user promotional events. After completing the required tasks, you may receive bonus rewards, subject to campaign rules. Note: Referral relationships are confirmed only through referral codes.Published on May 23, 2024Updated on May 29, 202627,996What onboarding information is required for a privately owned financial institution?
Provide identifying information Provide identifying information for the privately owned financial institution, such as your institution’s legal full name, registration address, principal place of business, institution type, and industry, among other pertinent and verifiable data.Published on Oct 13, 2023Updated on May 29, 2026236What onboarding information is required for a Publicly Traded Company?
Publicly traded companies are entities with distributed ownership among public shareholders through publicly traded stock shares.Who are the key persons for a publicly traded company?Published on Oct 13, 2023Updated on May 29, 202679How do I share order parameters?
Sharing your order parameters is a valuable feature that enhances collaboration among traders. Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions.Published on May 7, 2025Updated on May 29, 20264What can I do if my device is running in an unsafe environment?
The OKX system will send security prompts when you use your device in the following situations: root, emulator, debug, hook, and virtual environments, among others. It's important to know that having a rooted device can increase your susceptibility to viruses, system instability, and privacy leaks. Android devices do not enable root by default. If a device is rooted, malware could exploit the root privileges to attack the system, creating unnecessary security threats.Published on Jan 19, 2023Updated on May 29, 2026301Affiliate FAQ
To ensure fair competition among all channels, invitation codes can't be edited on the registration page.FAQ for users only1. What are the common reasons for my failure to establish a binding relationship with an affiliate? The common reasons include: You entered the wrong invitation code during registration, preventing the establishment of the invitation relationship.Published on Dec 4, 2024Updated on May 29, 2026728Formal Complaint Handling Process - OKX EEA
Final response letter As mentioned above, once a complaint is received and it is investigated internally, we will share a final response letter which shall include among other matters the decision taken, and if applicable information on how to refer your complaint to the Office of the Arbiter of Financial Services.Published on Jan 23, 2025Updated on May 29, 202620