Self-service tool For quick access, click the button below:I can log in to my accountOn the app Open your OKX app and go to Main Menu Open Main Menu page Select Account settings and go to Security Select Phone under the Authentication methods section Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup.

Due to iOS restrictions, the widget may not display real-time crypto prices.How do I add homescreen widget? You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above.

On the app Go to P2P trading > ProfileOn the web Go to Buy Crypto > P2P trading > My profileHow can I check my phone number/email address linked to my account?

If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it.

This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?

You want to link a new phone number or email address, but it's linked to another account.How do I migrate my email address or phone number?For email address migration Open the OKX app, go to User Center, and select Profile Select User Center at the top left corner Find Security center and select Email Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields.

If you're unable to pass facial recognition, please refer to: What should I do if facial recognition fails? Two-factor authentication can't be turned off. If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?

Start logging in and select Switch verification method (on the app) or Switch to phone verification (on the web). You'll then be able to log in with SMS, voice, or email code depending on the platform. Switching verification method in the app Switching verification method on the webI want to unlink my authenticator app You can unlink your authenticator app completely, both in your OKX account and on the login page. To do this, refer to the guide below: How do I change my authenticator app?

You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Continue and you'll be prompted to verify your 2FA. If you're unable to verify via phone/email/authenticator app, select Unable to verify?

For details on how to obtain the receiving address of a Web3 wallet, please refer to How do I find the receiving address of my OKX Wallet? 3. Enter the required password and verification code as prompted on to complete the withdrawal. Note: When selecting the withdrawal network, make sure the receiving network of the other exchange or wallet matches the withdrawal network. For example, both should be TRON (TRC20). Otherwise, assets may be lost.

Some individuals falsely claim to be partnering with OKX and proactively contact users by phone, inviting users to join third-party chat groups such as WeChat or Telegram. They then attempt to lure users into transferring their assets, ultimately committing fraud. These activities are highly deceptive, please stay vigilant and do not trust such claims. How do I identify and prevent:1. Be cautious of unknown calls and verify the identity of the caller.

For example, for XRP, after filling in the withdrawal address, the tag must also be filled in, otherwise assets may be lost.12. How do I withdraw crypto from a sub-account? If your assets are in a sub-account, you need to transfer the assets from the sub-account to the main account before you can withdraw them. For more details, please refer to How do I transfer/deposit crypto with my sub-accounts?

If lost, the assets in your wallet can't be recovered. To back up, go to your Web3 Wallet > asset bar > more > Wallet Management > Back Up Wallet > Back Up Seed Phrase / Back Up Private Key.3. Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again.

Available on iOS, Android and web browsers.How do I back up my wallet? Cloud back up: if you choose to back up with Cloud, your wallet's seed phrase will be securely stored in iCloud, Google Drive, or Huawei Cloud. To back up your wallet using these services, you must set a password to protect your seed phrase. This password will be required when restoring your wallet. Each Apple ID, Google account, or Huawei ID is linked to a single backup password.

Make sure the message wasn't blocked or filtered by your phone or carrier.Page is unresponsive or “Next” can’t be clicked This's usually caused by network delay or a temporary system issue. Refresh the page or try again later.Can’t receive verification codes (phone, email, or authenticator) If you can’t receive verification codes, or your phone number, email, or authenticator app is no longer available, see these articles: How do I reset Two-factor authentication (2FA)?