All
FAQ
Announcements
Product documents
What onboarding information is required for the government-owned enterprise?
What's a government-owned enterprise? Government-owned enterprises are government agencies, ministries, companies, or funds with 50% or greater national or local government ownership. These entities are typically created to engage in commercial activities on behalf of the government.Who are the key persons for a government-owned enterprise?Published on Oct 13, 2023Updated on May 29, 202664How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution.Published on Oct 13, 2023Updated on May 29, 2026148A beginner's guide to identity verification
What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity. This may may vary depending on your country or region, so please ensure you’re submitting a valid form of ID that meets local requirements.5. I no longer live at the residential address on my document ID. Can I still verify my identity?Published on Sep 25, 2023Updated on May 29, 20266,483How to deposit into liquidity pools on Web3 Earn
Technical risk: smart contract vulnerabilities or attacks Market risk: market volatility, settlement risk, or impermanent loss may lead to losses Governance risk: protocol upgrades, parameter changes, or governance decisions may affect asset security or returns Please fully understand the protocol before participating. OKX isn’t responsible for token losses.How are fees charged for DeFi Earn? DeFi Earn doesn’t charge additional platform fees beyond required on-chain network fees.Published on Jun 14, 2023Updated on May 29, 202654How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on Sep 25, 2023Updated on May 29, 202631,445What onboarding information is required for a fund?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on May 29, 2026125What onboarding information is required for a privately owned company?
Provide identifying information Provide identifying information for the government-owned enterprise, such as your institution’s legal full name, registration address, registration number, date of incorporation, principal place of business (if different from the registered address), institution type, and industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on May 29, 2026286OKX P2P verified merchant service agreement
actions, the use of Linked Websites, submission of incomplete or incorrect information, or any other cause not directly attributable to this Site. g) Governing Laws and Dispute Resolution This Agreement, your use of the Services, any claim, counterclaim or dispute of any kind or nature whatsoever arising out of this Agreement, directly or indirectly, shall be governed by, and construed in accordance with the laws of England and Wales without regard to the principles of conflicts of laws thereof.Published on Sep 15, 2023Updated on Jan 28, 2026753What onboarding information is required for a privately owned financial institution?
These entities are not publicly traded and have less than 50% government ownership.Who are the key persons for a privately owned financial institution? Corporate officers: Persons with significant responsibility to control, manage, or direct the privately owned financial institution including executive officers, senior managers (for example, CEO, CFO, COO, Managing Member, General Partner, President, Vice President, or Treasurer), or any other persons who regularly perform similar functions.Published on Oct 13, 2023Updated on May 29, 2026236Which types of institutions are supported by OKX?
Privately owned financial Institution Privately owned company Fund Family office (private investment vehicle) Non-profit organization Trust Government-owned enterprise Publicly traded company If you're wondering about your type of institution, learn more about it here.Published on Jan 29, 2025Updated on May 29, 202649What's a dusting attack?
Crypto exchanges help alleviate the issue associated with crypto dust by allowing users to swap their dust for governance tokens. This encourages users to make more transactions, which results in the exchange benefitting from the related fees. Meanwhile, users can get rid of the dust in their wallets. While hackers might identify you as a crypto user by dusting attacks, they still can’t get your private key.Published on Oct 4, 2024Updated on May 29, 202614How do I close my account? (app)
If you still want to close your account, select Continue to close If you still want to use your account someday in the future, select Freeze instead 5. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 6. Select Continue to close if you still want to close 7.Published on Aug 22, 2023Updated on Jun 2, 2026898How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on Aug 22, 2023Updated on Jun 2, 2026465Why is my withdrawal taking longer than usual?
If you still need to withdraw, you’ll need to submit a new request.Please note that during asset transfers between cold and hot wallets, new withdrawal requests will still need to wait for funds to be transferred from the cold wallet to the hot wallet before they can be processed. Therefore, canceling and resubmitting a withdrawal will not speed up the process. We recommend deciding whether to continue waiting or cancel based on your situation. Thank you for your understanding.Published on Feb 29, 2024Updated on May 29, 2026259Common scam tactics
Watch out for telephone scams too, where they pretend to be police or government workers, saying you're in trouble and need to give them things to avoid problems. Scammers pretend to be government officers requesting the user deposit more to pay for income tax We've also seen scammers pretend to be customer service agents from well-known platforms, even falsely claiming to partner with OKX to promote their own sites.Published on Sep 28, 2023Updated on May 29, 20262,727