Changing Identity Verification Information (Changing Person / Changing Document) Video Verification Issues for Hearing-Impaired Users Non-standard Verification Process You did not follow the on-screen instructions during the verification process. You are unable to complete video verification, or the system displays “Your P2P trading function is restricted.” Under 18 Years Old The document you submitted does not meet the platform’s requirements.

When trading perpetual futures, you may encounter situations where you’re unable to open or close a position. Please refer to the scenarios below for possible reasons and solutions.Why can’t I open a position? 1. Insufficient funds in your trading account Futures margin must be in your Trading account. If your funds are in the Funding account, please transfer them to the Trading account before placing an order. 2.

App: Open the OKX App > Select Deposit crypto > Select BTC and your preferred network > Minimum deposit. Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.

We're unable to accept any appeal requests.Why did I receive an account closure notification? OKX is committed to maintaining a safe, healthy, and compliant trading environment. We conduct regular account reviews to ensure all accounts meet our operational, risk control, compliance, and applicable legal and regulatory standards. In rare cases, accounts may be closed as a result of these comprehensive assessments.

We're unable to accept any appeal requests.Why did I receive an account closure notification? OKX is committed to maintaining a safe, healthy, and compliant trading environment. We conduct regular account reviews to ensure all accounts meet our operational, risk control, compliance, and applicable legal and regulatory standards. In rare cases, accounts may be closed as a result of these comprehensive assessments.

What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select...

Why did my convert fail? If my convert failed, what should I do now? A conversion may fail for various reasons during different steps of the process. Reason for failure: the reason for failure will be shown in the status details. Examples include insufficient funds for fees, market price changes, or issues transferring assets. What happens to your assets: your assets will be returned to either your smart account or your Exchange account, depending on the step where the failure occurred.

To continue, tap Use another device and scan the QR code with the device where your passkey was originally set up.5. Does Android support fingerprint login for passkey? Yes. When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region?

View your past trade that you've copied under the History sectionWhy did my copy trade fail?

Where any discrepancy arises between the translated versions and the English version, the English version shall prevail.

While this ensured security, it did cause some inconvenience for users. Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?

If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?” to learn more.Reminders Whenever you receive an email that seems unusual, keep the following in mind: Don't click any links or follow instructions immediately Phishing emails often pretend to be urgent or appealing, pause and check first.

Why did my BRC-20 inscription fail? Here are some possible reasons: The gas fee is insufficient during the inscription process The BTC network is congested The minting status displays as completed, but your transaction is still awaiting confirmation on the blockchain. Note: If your inscription fails, the gas fee will be lost and is non-refundable, as it is charged by the miner.4. How do I use an EVM chain inscription tool?

Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period.

Why did my copy trader order fail? The following factors could stop you from copying a trade: A lead trader has stopped leading trades or has had their lead trader status revoked A lead trader has reached the daily lead trade limit A lead trader's trade has triggered risk control Your trading account has insufficient funds Your open position value has exceeded the spread protection amount Your total copy trade amount reached the maximum limit you set2.